SHIPPING QUESTIONS
Time to Ship: Our website displays the longest potential arrival time on each product page. The arrival date includes both order processing time and shipping time. Processing time is the time it takes our suppliers to personalize and/or process then package your order from when you place it to the time it is picked up by the shipper. Please note that processing time is in addition to shipping time. Most non-personalized orders will usually be processed within 3 business days, with shipping time of about a week or less, in most cases. However, non-glassware personalized items may take up to 7 business days to process before shipping and most personalized glassware may take up to 11 business days to process before shipping. Estimated "arrive by" dates are exhibited on each product's page in bold red directly below the price. Standard shipping is UPS Ground or FedEx Standard. The UPS or FedEx tracking number will be made available at the customer's request. We reserve the right to ship via USPS, FedEx SmartPost, or a local delivery service on certain orders.
These expedited shipping options are available at checkout:
UPS 3 Day Select: This option does not mean you will receive your order in 3 days. It means that it will arrive in 3 business days after being processed, packed and made ready for UPS or FedEx pickup. A general rule of thumb is to subtract two (2) business days from the estimated arrival date shown in bold red on each product's page. For example, if the estimated UPS Ground arrival date is Friday, October 30th, the 3 Day Select arrival date would be Wednesday, October 28th. Please keep in mind that Saturdays, Sundays and major holidays are not business days and UPS does not deliver on those days.
UPS 2nd Day Air: Again, this option does not mean your order will arrive in 2 days, rather it will arrive in 2 business days after being processed, packed and made ready for UPS or FedEx pickup. A general rule of thumb is to subtract three (3) business days from the estimated arrival date shown in bold red on each product's page. For example, if the estimated UPS Ground arrival date is Friday, October 30th, the 2nd Day Air arrival date would be Tuesday, October 27th.
Shipping Methods & Destinations
In the U.S. and Canada, we offer shipping via FedEx or UPS Ground delivery. Please keep in mind that we can not ship to P.O. Boxes. Shipments to Alaska and Hawaii will incur a surcharge from UPS. Shipping charges to Canada do not include customs or brokerage fees (if any), which we have no way of calculating for you in advance. We also have no control over Canadian customs or what they will charge in customs fees.
If you are ordering from Puerto Rico, please do not select United States as your country in the CHOOSE YOUR COUNTRY drop-down in the shopping cart. Please choose “Puerto Rico.” We are aware that Puerto Rico is part of the U.S., but for shipping purposes you must choose “Puerto Rico” in the shopping cart (because UPS/FedEx don’t have ground shipping to Puerto Rico from the U.S. mainland, obviously).
We cannot be responsible for a package left at a customer’s door by FedEx, UPS or USPS that is not received by the customer (i.e., it is stolen). If the customer claims that they did not receive said package, the customer will have to contact FedEx, UPS or USPS directly to generate an investigation.
Shipping of Glassware
While we package all personalized glassware with extra care, we cannot replace (only refund) any glassware that may break while being shipped by FedEx, UPS, USPS to addresses in the United States and Canada. It's always a good idea to order extra quantity of glassware (5% is the rule of thumb) to account for shipping damage or unexpected guests.
International Shipping (Outside of the U.S. and Canada) of Glassware: Because we cannot be responsible for how packages of fragile glassware are handled once picked up by the final courier in your country, we cannot replace or refund any glassware items that may arrive broken.
International Shipping (Outside of the U.S. and Canada)
PartyFavorSource.com has partnered with a trusted third-party company, GlobalShopex, to fulfill orders for our international customers. Simply add any items you wish to purchase into the shopping cart, choose "All Other Countries" from the CHOOSE YOUR COUNTRY drop-down, then click the green "International Checkout" button when it appears. The items in your shopping cart will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal, SafetyPay, bank wire transfers, MoneyGram or other local forms of payment. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786) 314-7144 or one of these local support numbers:
Australia (Sydney) • Tel: (612) 9037 0252
United Kingdom • Tel: (020) 3371 9380
Japan (Tokyo) • Tel: (3) 4520 9639
Spain (Madrid) • Tel: (91) 829 5114
South Africa • Tel: (27 10) 500-2487
Canada (Toronto) • Tel: (416) 840 5719
France (Paris) • Tel: (01) 7666 0593
Mexico (DF) • Tel: (52) 5553512656
Brazil (Sao Paulo) • Tel: (55) 213958 1440
Peru (Lima) • Tel: (51) 17087236
Colombia (Bogota) • Tel: (1) 508 2859
Chile (Santiago) • Tel: (56) 2 29382628
International Shipping (Outside of the U.S. and Canada) of Glassware: Because we cannot be responsible for how packages of fragile glassware are handled once picked up by the final courier in your country, we cannot replace or refund any glassware items that may arrive broken.
RETURN POLICY
We have every expectation that you will be pleased with your order. However, we will replace any item that is defective for reason of manufacture or an error on our part at our expense. Also, in the unlikely event that we ship you an item or items different than those which you ordered, we will replace them at our sole expense.
In addition, you may return anything except the items in the categories below:
International Orders. International orders are defined as those shipped outside of the United States or Canada.
Items with a Product Code beginning with YS-. This supplier does not accept returns. If you receive a damaged item from us that has a Product Code beginning with YS- (ex.: YS-PS1528S), our supplier will promptly replace it provided you e-mail us an image of the damage.
Samples. Unlike many favors retailers, we do not require minimum quantity orders on most of the items we offer; therefore, we cannot accept returns of single items.
Partial Returns of Orders. Due to our quantity pricing, we cannot accept partial returns of orders once placed.
Personalized Items. Any item that has been personalized, monogrammed, engraved or embroidered cannot be returned, unless the mistake was ours. If the mistake was ours, we will replace the item(s) in question. Please also know that: (a) orders of personalized items, once placed, cannot be canceled, changed or returned; (b) personalized items require 3 to 10 business days to process before they are shipped; and (c) FedEx and UPS do not deliver on Sundays.
Clothing. Any items that are designed to be worn (including garters, t-shirts, caps, and flip-flops) are not returnable.
Consumables. Items such as wedding reception bubbles cannot be returned.
Personal Care Items. Items such as manicure, pedicure and other kits, and opened soap favors cannot be returned.
Standard Return Policy on All Other Party Favor Source Items
Please contact us via email at CustomerService@PartyFavorSource.com to get a return authorization before returning your package. Please note that we are unable to accept partial order returns.
All returns must be sent to the warehouse address on the item's original packaging. You may return new, unopened items in their original packaging within 21 days of your delivery date for an exchange or a full refund less the original shipping charges, credit card processing fees, and a 20% re-stocking fee. Unfortunately, we cannot accept returns past 21 days calculated from the UPS, FedEx, or USPS delivery date. Please insure your parcel as we will not be able to offer you credit on any merchandise that is damaged or lost in return transit.
If the returned item(s) causes your order to fall below our free shipping threshold, you will be subject to the original shipping charges. If you return an entire order which received free shipping, you will be responsible for the original shipping on the order. Please note that customers are responsible for paying for return shipping, except in the instance where an error was made by us.
Order Cancellation
An order may not be cancelled once it has shipped from one of our facilities. Please keep in mind that we frequently ship on the day of your order or within one business day on orders of non-personalized items. Some of our suppliers are very quick in packing orders and making them ready for pickup by FedEx or UPS. Once an order has been packaged by one of or suppliers and placed in its shipping queue it may not be canceled, even if the order was placed on the same day as the cancellation request.
Typographical Pricing Errors
On occasion, a typographical pricing error may appear on a product page on our website. In such instances, should you complete an order for the product in which case the price you received is more than 10% lower than the correct price, we will cancel the order, refund your credit card in full, and send you a coupon code for 10% off if you would like to re-order at the correct price.
